PROFESSOR
COMMERCE
| Degree / Certification | Institution | Year |
|---|---|---|
| Post Doc | Alliant International University CA USA | 2015 |
| Ph.D | Faculty of Management Studies University of Delhi | 2011 |
| Master of International Business | Kurukshetra University | 1999 |
| Bachelor of Business Studies | College of Business Studies University of delhi | 1996 |
| Bachelor of Business studies | college of Business studies University of Delhi | 1996 |
| Master of International Business | Kurukshtra university | 1999 |
| Category | Role / Designation | Department / Committee | Date From - To | Remarks |
|---|---|---|---|---|
| CAREER PROFILE | PROFESSOR | COMMERCE KIRORI MAL COLLEGE, DELHI | 21.May.2021 - Till date | |
| CAREER PROFILE | MEMBER | PORTAL COMMITTEE KIRORI MAL COLLEGE, DELHI | 01.Jul.2023 - 30.Jun.2024 | |
| CAREER PROFILE | MEMBER | ADVENTURE CLUB KIRORI MAL COLLEGE, DELHI | 01.Jul.2023 - 30.Jun.2024 | |
| CAREER PROFILE | MEMBER | PROVIDENT FUND COMMITTEE KIRORI MAL COLLEGE, DELHI | 01.Jul.2023 - 30.Jun.2023 | |
| ADMINISTRATIVE ASSIGNMENTS | MEMBER | IQAC SHAHEED SUKHDEV COLLEGE OF BUSINESS STUDIES, DELHI | 15.Sep.2023 - Till date | |
| CAREER PROFILE | MEMBER | OTHERS KIRORI MAL COLLEGE, DELHI | 09.Nov.2023 - 26.Nov.2008 | ICC- Internal complaint committee |
| ADMINISTRATIVE ASSIGNMENTS | MEMBER | PROVIDENT FUND COMMITTEE Kirori Mal college | 01.Aug.2023 - 30.Jun.2024 | |
| ADMINISTRATIVE ASSIGNMENTS | MEMBER | HOSTEL ADMISSION COMMITTEE Kirori Mal college | 01.Jul.2023 - 30.Jun.2024 | |
| CAREER PROFILE | VISITING PROFESSOR | ALL DEPARTMENT Department of Finance and Business Economics | 15.Jul.2024 - 30.Nov.2024 | Has taught as Guest Faculty "Marketing Research Course to MBA (Business Economics) University of Delhi, South campus |
Research Methodology, Case study, Marketing, Entrepreneurship
Online course - Faculty Development Programme Module - IV measurement Model Analysis May - July 2022 20 hours duration part of Advanced certificate programee in Academic Research on Data Analysis organized by Indian Institute of Management Kozhikode.
Design E-content for SOL, University of Delhi for MBA and M.com courses.
Lesson - 1 Hypothesis design and testing
Coordinated ATAL Online Faculty Development Program on " Design thinking from Oct 26, 2020, to Oct 30, 2020, under All India Council for Technical Education.
Jt. Convener, One Week FDP on Design Thinking and Innovation from Sept 11 - 18, 2023, organized by UDHMODYA Foundation - University of Delhi, and IoE, University of Delhi and Samarth Bharath, in association with Mahatma Hansraj Faculty Development Centre - Hansraj College, University of Delhi. Venue: Room No. 313, 3rd floor, Maharishi Kanad Bhawan, North Campus, University of Delhi.
Convener of one week (online) interdisciplinary FDP on "Financial Literacy & Wealth Management from oct 16-21, 2023 organized by Kirori Mal College, University of Delhi in collaboration with Hansraj Malaviya Mission Teacher Training Centre, Hansraj College, University of Delhi.
UGC-HRDC, Guru Ghasidas Vishwavidyalaya, Bilaspur (CG)
Feedback of Resource Persons
(Year 2023-24)
Refresher Course on Emerging technology in Academic Accreditation &
Ranking
Design thinking FDP one week at University of Delhi for faculty members from Sep 11, 2023
Paper setting
B.com H Sem - V principles of Marketing - 22411501 Dec 2023 CBCS mode
Paper setting- Marketing Research
Course: MBE - III semester Department of Business Economics and Finance south campus
duration Sep to Dec 2024
Paper code: 424802306
Taught "Marketing Research" course to the MBA (Business Economics) programme students of the Department of finance and Business Economics from July 2025 to December 2025 as Guest Faculty.
| Year | Guide For | Title of Dissertation / Thesis | Scholar Name | Status |
|---|---|---|---|---|
| 2022 | Ph. D. | IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) ON CUSTOMER LOYALTY IN RELATION TO CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION IN THE BANKING INDUSTRY | Anupreet Kaur Mokha | Awarded |
| 2023 | Ph. D. | public finance | Ashmeet kaur | Pursuing |
| 2027 | Ph. D. | Impact of Digital Marketing on MSMEs | Vipin Kumar | Pursuing |
| 2026 | Ph. D. | Impact of Digital financial literacy on financial Well-Bing : A study on faculty in universities of Delhi-NCR | Ashmeet Kaur C-97/11 | Submitted |
| Year | Project Title | Sponsoring Agency | Duration | Amount Sanctioned | Date of Sanction |
|---|---|---|---|---|---|
| 2022 | Assessing the impact of Pandit Madan Mohan Malviya National Mission on Teachers and Training (PMMMNMTT) scheme with special reference to Faculty Development Centre on teaching-learning skill of teachers in rural India. | ICSSR | 1 year 6 months | 350000 | 21.Mar.2022 |
| 2019 | The socio-economic impact of Pradhan Mantri Mudra Yojna on women empoerment in India. | ICSSR | 12 months | 400000 | 18.Nov.2019 |
| 2024 | Strategy for higher attrition rates among non-supervisory staff' level due to digitalization in Banking, financial services and insurance (BFSI) | Institute of Eminence University of Delhi | 12 months | 400000 | 30.May.2024 |
| Category | Publication Name | Title | Name of Author | Reference / DOI Link | Publication Month-Year |
|---|---|---|---|---|---|
| JOURNAL PAPER (International) | Examining the interconnections between E-CRM, customer experience, customer satisfaction and customer loyalty: A mediation approach | Journal of Electronic Commerce in Organizations (JECO) | Pushpender kumar & Anupreet kaur Mokha (Joint Author) | 10.4018/JECO.292474 | April 2022 |
| JOURNAL PAPER (International) | Using the technology acceptance model (TAM) in understanding customers’ behavioural intention to use E-CRM: Evidence from the Banking Industry. | Benchmarking: An International Journal | Kumar, P., Mokha, A. K., & Pattnaik, S. C. (Joint Author) | DOI 10.1108/BIJ-10-2020-0528 | May 2022 |
| JOURNAL PAPER (International) | Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction | International Journal of Electronic Customer Relationship Management Vol. 14, No. 2 | Dr. Pushpender Kumar, Dr. Anupreet Kaur Mokha (Joint Author) | https://doi.org/10.1504/IJECRM.2024.138642 | May 2024 |
| JOURNAL PAPER (National) | Understanding Digital Financial Literacy And Its Role In Financial Behaviour And Financial Well-Being | JIM QUEST : Journal of Management and Technology | Prof. Pushpender Kumar & Dr. Ashmeet Kaur (Joint Author) | https://jaipuriamba.edu.in/wp-content/uploads/2024/09/JIM-Quest-Jan-June-2024-Final-Issue.pdf | June 2024 |
| JOURNAL PAPER (National) | Exim Policy and Make in India: Analysing the synergy and policy conflicts | The Indian Economic Journal | Dr. Pushpender Kumar (Joint Author) | https://www.researchgate.net/publication/387559934_Exim_Policy_and_Make_in_India_Analyzing_the_Synergy_and_Policy_Conflicts#fullTextFileContent | December 2024 |
| JOURNAL PAPER (National) | A study of Merger and Acquisition of Indian Banks with special reference to Canara Bank. | The Indian Economic Journal | Dr. Pushpender Kumar (Joint Author) | https://www.researchgate.net/publication/387559584_A_Study_of_Merger_and_Acquisition_of_Indian_Banks_with_Special_Reference_to_Canara_Bank#fullTextFileContent | December 2024 |
| JOURNAL PAPER (National) | E-CRM Dynamics: Exploring the Pathways to Customer Loyalty via Moderated-mediation Analysis | JIM Quest | Prof. Pushpender Kumar & Dr. Anupreet Kaur Mokha (Joint Author) | https://jaipuriamba.edu.in/wp-content/uploads/2025/01/JIM-QUEST-VOL-20-Issue-No.-2-JUL-DEC-24.pdf | December 2024 |
| JOURNAL PAPER (National) | Impact of professional development program of Teacherseaching learning skills of | Bihar journal of Public adminstration | Pushpender kumar Dr Anshu, Anupreet kaur Mokha (Joint Author) | http://www.iipabiharbranch.org/upload/BJPA%20Vol%20XXI%20No.%202%20Jul-Dec%202024.pdf | December 2024 |
| JOURNAL PAPER (International) | Teachers' perception of online teaching and its effects on learning outcome during Covid-19: an India based mixed method study | JOURNAL OF E-LEARNING AND KNOWLEDGE SOCIETY Vol. 18, No. 2 (2022), pp. 11-21 | Jaswinder kumar Pushpender kumar (Joint Author) | https://doi.org/10.20368/1971-8829/1135450 | June 2022 |
| Category | Book Name | Name of Author | Title | ISSN / ISBN Number |
|---|---|---|---|---|
| BOOK (National) | Business Research Methods and Analytics | Pushpender Kumar & Sumit Kumar Sharma (Joint Author) | Taxmann Publication New Delhi | 9789390712717 |
| BOOK (National) | Edited book on Digitalization of Indian Economy - An engine of Sustainable Growth | Pushpender Kumar & Rajeev kumar Agarwal (Joint Author) | Manish publications New Delhi 110090 | 987-81-938046-3-6 |
| BOOK (National) | Electronic Customer Relationship Management Electronic Customer Relationship Management Impact on Customer Loyalty in the Banking Industry | Prof. Pushpender Kumar and Dr. Anupreet kaur mokha (Joint Author) | Writers Choice Publications Pvt. Ltd E-71, Ground Floor, Street No. 3, Rama Park Road, Mohan Garden, New Delhi-110059 Website: writerschoice.in E-mail: info@writerschoice.in . | : 978-81-967373-6-8 |
| BOOK (University) | Research Methodology | Prof. Pushpender Kumar (Sole Author) | Pandit sunderlal Sharma Open University, chattisgarh | 978-93-9357-78-1 |
| BOOK (National) | Business Research Methods - A Hands on Approach with SPSS | Prof. Pushpender Kumar & Dr. Anupreet Kaur Mokha (First Author) | Taxmann Publication | 9789371267069 |
| BOOK (National) | Business Research Methodology with Practical Appliations using SPSS and Excel | Prof. Pushpender Kumar & Dr. Anupreet Kaur Mokha (First Author) | Taxmann Publication | 9789371267694 |
| Year | Category of Achievement | Role | National / International | Name | Date From - To |
|---|---|---|---|---|---|
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | 2-Week Refresher Course in Economics Commerce & Managements from 07th November to 21st November, 2023 | 15.Nov.2023 - 15.Nov.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | Interdisciplinary Refresher Course on “Advancing Research Methodology In Social Sciences | 16.Nov.2023 - 16.Nov.2023 |
| 2023 | FACULTY DEVELOPMENT PROGRAM ATTENDED | PARTICIPANT | National | Data analytics for business | 04.Aug.2023 - 17.Aug.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | PROFESSOR | National | National conference on Public Administration and citizen centric governance: Priorities, Policies and strategies | 23.Nov.2023 - 24.Nov.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | Refresher Course on Emerging technology in Academic Accreditation & Ranking organized by UGC-Human Resource Development Centre (HRDC) of Guru Ghasidas Vishwavidyalaya, Bilaspur (C.G.) from 09/10/2023 to 21/10/2023. | 11.Oct.2023 - 11.Oct.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | online value added program on Writing Research Papers and Publication ethics. | 11.Sep.2023 - 11.Sep.2023 |
| 2022 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | 55th Refresher Course in Economics to deliver a Lecture in 55th Refresher Course in Economics through online mode organized by HRDC-JNU: October 6, 2022 from 02.00 pm to 03.30 pm | 06.Oct.2022 - 06.Oct.2022 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | PROFESSOR | National | one week FDP on Higher Education | 12.Aug.2023 - 12.Aug.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | International | Joint International conference on Re-Imagining Businesses: Leveraging technology & Green practices | 18.Aug.2023 - 18.Aug.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | workshop on RM | 27.Jun.2023 - 28.Jun.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | Two week Training programmes on Research Methodology in Social Sciences for Research Scholars/Faculty Members Dec 5 to 17, 2023 | 14.Dec.2023 - 14.Dec.2023 |
| 2023 | FACULTY DEVELOPMENT PROGRAM ATTENDED | PARTICIPANT | National | online faculty development program in Pedagogy and research methods | 22.Jun.2020 - 28.Jul.2020 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | National conference on National policy 2020: Perspectives, challenges and way forward | 03.Nov.2023 - 04.Nov.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | College | workshop on innovation and creativity in Business and management practices | 13.Dec.2023 - 13.Dec.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | Refresher Course on Emerging technology in Academic Accreditation & Ranking organized by UGC-Human Resource Development Centre (HRDC) of Guru Ghasidas Vishwavidyalaya, Bilaspur (C.G.) from 09/10/2023 to 21/10/2023. | 11.Oct.2023 - 11.Oct.2023 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | University | Social skills for self development at workplace as part of one-week skill enhancement program for non-teaching staff of university of Delhi | 03.Oct.2023 - 03.Oct.2023 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | University | "Inovation and Creativity in Business Practices'" in our Post Graduate Diploma Program from 6:00 pm to 7:00 pm. | 11.Jan.2024 - 11.Jan.2024 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | f 2-Week Refresher Course in Economics Commerce & Managements from 07th November to 21st November, 2023 organised by the UGC-Human Resource Development Centre, Jamia Millia Islamia, New Delhi. | 15.Nov.2023 - 15.Dec.2023 |
| 2024 | SEMINAR ATTENDED | PARTICIPANT | National | National Seminar on Indian Knowledge system in Education: The way forward | 11.Jan.2024 - 11.Jan.2024 |
| 2024 | SEMINAR ATTENDED | CHAIRMAN | National | National Seminar on Indian Knowledge system in Education: The way forward | 11.Jan.2024 - 11.Jan.2024 |
| 2023 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | International | Two Days International Multidisciplinary Seminar Blended mode on Relevance of Sanatan Economic Thought in Present Context | 14.Mar.2024 - 15.Mar.2024 |
| 2024 | SEMINAR ATTENDED | PARTICIPANT | International | A Day Long International Conference to Celebrate Africa Day 2024 | 31.May.2024 - 31.May.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | JURY MEMBER | National | 4th Case Writing Competition & Conference 2024 | 16.Sep.2024 - 16.Sep.2024 |
| 2024 | SEMINAR ATTENDED | SPEAKER | National | National Seminar on Effectiveness of Skill Development in Empowering Youth | 02.Mar.2024 - 02.Mar.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | INVITED SPEAKER | College | PROF. N. Krishnamoorthy Memorial Lecture | 29.Jan.2024 - 29.Jan.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | CHAIRMAN | International | 3rd International Conference on Digital Transformation Towards sustainable Development in Future, Vision : Viksit Bharat @2027 | 08.Mar.2024 - 09.Mar.2024 |
| 2024 | FACULTY INDUCTION PROGRAM ATTENDED | RESOURCE PERSON | National | 7th Faculty Induction Program Jan 6 to Feb 4, 2024 | 23.Jan.2024 - 23.Jan.2024 |
| 2024 | SEMINAR ATTENDED | CHAIRMAN | National | National Seminar on Indian Knowledge System in Education | 11.Jan.2024 - 12.Jan.2024 |
| 2024 | SEMINAR ATTENDED | PAPER PRESENTER | National | National seminar on Indian Knowledge System in Education : The way forward | 11.Jan.2024 - 12.Jan.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | INVITED SPEAKER | University | Lecture on Innovation and creativity in business and Management | 22.Feb.2024 - 22.Feb.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | RESOURCE PERSON | University | Short term Capacity Building programme on RM from March 11-16, 2024 | 14.Mar.2024 - 14.Mar.2024 |
| 2024 | ONLINE CERTIFICATE COURSE/ TRAINING PROGRAMS ATTENDED | RESOURCE PERSON | National | FDP on Basics of Research Methodology and issues in Plagiarism | 23.Mar.2024 - 23.May.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | MEMBER | National | Two DAYS WORKSHOP on the role of dIGITALIZATION IN MSME creation and growth | 12.Apr.2024 - 13.Apr.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | RESOURCE PERSON | National | Ten Days Research Methodology Course for M.Phil/Ph.d research scholars in social sciences | 27.Jan.2024 - 27.Jan.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | CHAIRMAN | International | 2nd International Conference on emerging Technologies and sustainable Business Practices | 28.Jun.2024 - 29.Jun.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | University | Induction program | 26.Jul.2024 - 27.Jul.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | RESOURCE PERSON | National | short term course in RM | 07.Aug.2024 - 07.Aug.2024 |
| 2024 | FACULTY DEVELOPMENT PROGRAM ATTENDED | RESOURCE PERSON | College | FDP on NAAC Accreditation Essentials | 06.Sep.2024 - 06.Sep.2024 |
| 2024 | SEMINAR ATTENDED | SPEAKER | National | Indo-pacific Region: Opportunities and Challenges | 07.Sep.2024 - 07.Sep.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | INVITED SPEAKER | University | Induction Program | 11.Sep.2024 - 11.Sep.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | College | Guest lecture on unlocking the secret of Research methodology | 20.Sep.2024 - 20.Sep.2024 |
| 2024 | NATIONAL/ INTERNATIONAL FELLOWSHIPS (IOE, FRSC, etc.) ATTENDED | RESOURCE PERSON | National | National Seminar on " SAMARTH BHARAT UDYOG 4.0- A Roadmap Towards India's Global Business Leadership " on 6th & 7th September 2024, sponsored by ICSSR | 06.Sep.2024 - 06.Sep.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | University | lecture on Use of AI in research | 01.Oct.2024 - 01.Oct.2024 |
| 2024 | NATIONAL/ INTERNATIONAL FELLOWSHIPS (IOE, FRSC, etc.) ATTENDED | SPEAKER | International | International Seminar on Investment in Children's &Students' Development | 24.Oct.2024 - 25.Oct.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | 10 days RM course in social sciences | 13.Nov.2024 - 13.Nov.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | INVITED SPEAKER | National | National seminar on global south and role of India and impact on economy | 25.Nov.2024 - 25.Nov.2024 |
| 2024 | WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED | OTHERS | International | 4th International Conference on Global Innovations in Management and Social Sciences | 29.Nov.2024 - 30.Nov.2024 |
| 2024 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | Two weeks - ICSSR - workshop on AI tools in Research Methodology at Gautam Budh University, Greater Noida | 06.Dec.2024 - 06.Dec.2024 |
| 2024 | FACULTY DEVELOPMENT PROGRAM ATTENDED | RESOURCE PERSON | National | one week FDP on Advanced Tools & Techniques for RM at JIMS New Delhi | 13.Dec.2024 - 13.Dec.2024 |
| 2025 | INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED | RESOURCE PERSON | National | Ten Days Research Methodology Course in Social Sciences sponsored By ICSSR organized by Dept of Economics Central University of H.P. Dehra | 03.Jan.2025 - 03.Jan.2025 |